LIFETIME SERVICE AGREEMENT FOR RIDGID® HAND HELD POWER TOOLS, STATIONARY POWER TOOLS AND PNEUMATIC TOOLS
In addition to the 3-Year Limited Service Warranty currently included with RIDGID® Brand Hand Held
Power Tools Stationary Power Tools, and Pneumatic Tools, purchasers of these products may elect
for a limited time to receive a free Lifetime Service Agreement. To accept this Lifetime Service
Agreement, you must register your product and submit proof of purchase as described below. The
Lifetime Service Agreement provides the original owner of qualifying RIDGID® Brand tools a lifetime
of free replacement batteries, free service and free replacement parts subject to the limitations set
The Lifetime Service Agreement is available free of charge, for a limited time commencing April 15,
2005, on all RIDGID® Brand hand held power tools, stationary power tools and pneumatic tools,
subject to the terms and conditions stated below. Customers have 90 days from date of purchase to
register tools for the Lifetime Service Agreement.
PROOF OF PURCHASE (RECEIPT AND ORIGINAL UPC CODE) WILL BE REQUIRED WHEN
REGISTER YOUR TOOLS THROUGH RIDGID.COM TO ACCEPT THE RIDGID® BRAND
LIFETIME SERVICE AGREEMENT
To accept the RIDGID® Brand Lifetime Service Agreement, you must register your qualifying
RIDGID® Brand Hand Held Power Tool, Stationary Power Tool or Pneumatic Tool within 90 days
after purchase. For expedited handling, register by logging on to www.ridgid.com, click on “Support,”
then “Product Registration,” and choose the appropriate product category to be led through the
registration process. You may also register by US mail - simply complete a registration form found at
point of purchase, then mail the card together with a copy of your store receipt and the original UPC
from the package of the qualifying product to: RIDGID® Hand Held and Stationary Power Tool
Technical Service, PO Box 1427, Anderson, SC 29622.
All registrations must be made under the name of an individual person. Within approximately 6-8
weeks after completion of the registration process, you will receive confirmation via email or US mail
that will include your Lifetime Service Agreement Identification Number. Keep track of this number as
you will need it in order to obtain service for your product under the Lifetime Service Agreement. A
Lifetime Service Agreement card will be mailed to you; this will also include your Lifetime Service
Agreement Identification Number.
Customers who purchased qualifying RIDGID® Power Tools between Feb. 1, 2004 and April 14,
2005 may register those tools by completing the on line form at www.ridgid.com or a registration form
(found at point of purchase) and also mailing in a copy of the store receipt to the address above.
Registration must be postmarked by August 12, 2005.
WHAT IS COVERED UNDER THE LIFETIME SERVICE AGREEMENT:
The Lifetime Service Agreement on RIDGID® Hand Held Power Tools, Stationary Power Tools and
Pneumatic Tools covers all worn parts in properly maintained tools, including normal wear items such
as brushes, chucks, motors, switches, gears and even cordless batteries in your qualifying
RIDGID®Brand hand held and stationary power tools; and replacement rings, driver blades and
bumpers on RIDGID® Brand pneumatic tools for the lifetime of the original owner. This Lifetime
Service Agreement does not apply to other RIDGID® Brand products.
HOW TO OBTAIN SERVICE DURING THE INITIAL 3-YEAR LIMITED WARRANTY
The Lifetime Service Agreement commences after the expiration of the standard RIDGID® 3 year
Limited Warranty. To obtain service for this RIDGID tool during the 3-year Service Warranty, you
must return it, freight prepaid, to an authorized RIDGID service center for hand held and stationary
power tools. You may obtain the location of the authorized service center nearest you by calling (tollfree)
1-866-539-1710 or by logging on to the RIDGID website at www.ridgidwoodworking.com.
HOW TO OBTAIN SERVICE UNDER THE LIFETIME SERVICE AGREEMENT
YOUR LIFETIME SERVICE AGREEMENT IDENTIFICATION NUMBER AND PROPER PERSONAL
IDENTIFICATION MUST BE PRESENTED WHEN REQUESTING SERVICE COVERED UNDER
To obtain service for this RIDGID® tool under the Lifetime Service Agreement, you must return it to
One World Technologies, Inc., attn: RIDGID® Hand Held and Stationary Power Tool Technical
Service, 1428 Pearman Dairy Rd, Anderson, SC 29625, freight prepaid, or take it to a designated
service center. You may obtain the location of the designated service center nearest you by calling
(toll free) 1-866-539-1710 or by logging on to www.ridgid.com. Not all authorized RIDGID® Brand
service centers have been approved to provide service under the Lifetime Service Agreement. When
requesting service under the Lifetime Service Agreement, you must present your Lifetime Service
Agreement Identification Number and proper personal identification (a valid driver’s license, passport,
or military I.D. or a valid Social Security card with photo ID). The designated service center will repair
or replace any part covered under the Lifetime Service Agreement, at our option, at no charge to you.
WHAT IS NOT COVERED
This Service Agreement applies only to the original registered owner and may not be transferred. This
Service Agreement only covers wear and tear or failure of the tool arising under normal usage and
proper maintenance. It does not cover any malfunction, failure or defect resulting from misuse,
abuse, neglect, alteration, modification or repair by anyone other than an authorized service center
for RIDGID® brand hand held, pneumatic and stationary power tools, any damage or malfunction
inflicted upon the tool by the user or other external sources, or any failure to comply with the warnings
and instructions in the operator’s manual.
Consumable accessories provided with the tool such as, but not limited to, saw blades, planer blades
and knives, insert bits, drill bits, grinding wheels and discs, cut off wheels, sand paper, safety glasses
and fasteners are not covered.
SERVICE AGREEMENT COMMUNICATIONS
All Lifetime Service Agreement communications should be directed to One World Technologies, Inc.,
attn: RIDGID® Hand Held and Stationary Power Tool Technical Service or call (toll free) 1-866-539-
This Lifetime Service Agreement is not a warranty; it does not alter or limit the 3-Year Limited Service
Warranty provided with your product, and it is not intended to create any implied warranties or rights
of any kind including any warranties of MERCHANTABILITY or FITNESS FOR A PARTICULAR
PURPOSE. Any such implied warranties are expressly disclaimed. To the extent they cannot be
disclaimed they are hereby limited to three years from the date of purchase. One World
Technologies, Inc. and RIDGID, Inc. are not responsible for direct, indirect, incidental or
consequential damages. Some states restrict limitations on how long an implied warranty lasts and/or
do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitations may not apply to you. This Agreement gives you specific legal rights, and you may also
have other rights which vary from state to state.
A detailed statement regarding measures to preserve the privacy of information submitted in
connection with communications regarding your RIDGID® Brand tool is available at www.ridgid.com.
This product is manufactured by One World Technologies, Inc. The trademark is used pursuant to a
license granted by RIDGID®, Inc.