Ridge Tool Company offers a comprehensive lifetime warranty to support products purchased under the RIDGID Brand, excluding licensed goods.
RIDGID branded products are built with reliability, dependability and durability and are covered by a Full Lifetime Warranty against defects in materials or workmanship.
In the event that you have a problem with your RIDGID product due to a defect in materials or poor workmanship, we will attempt to remedy the problem in accordance with our printed warranty policy in a timely manner. For warranty information on RIDGID licensed goods, visit www.ridgid.com
NORMAL WEAR AND TEAR:
Commonly, our tools are used on job sites in the most demanding applications and environments. Under these conditions and over time, the RIDGID product may experience normal wear and tear and require service. While normal wear & tear is not considered a "defect" and is not covered by the RIDGID Lifetime Warranty, it is our goal to get your tool back in service a soon as possible. To help expedite this service, Ridge Tool offers a complete assortment of service parts and a network of RIDGID Independent Service Centers to meet your service needs. Our Service Center Network has been Factory Trained to provide quality repair service as well as accurate determination & execution of RIDGID warranty if required. For a complete list of RIDGID Independent Service Centers visit www.ridgid.com.
DEFECTS IN MATERIALS OR WORKMANSHIP:
It is our experience that a product that fails prematurely due to a manufacturing defect in materials or workmanship, will generally do so very early in the products life cycle, often the first or second time the product is used. When returned for inspection, these products are generally found to still be in like new condition and show very little signs of use. It is uncommon for a product that was manufactured with a defect, to survive under normal use for any extended period of time. Products that are returned for warranty inspection after months or years of continuous reliable service are rarely found to be defective. The most common demand for service is the result of normal wear and tear issues, which are not considered to be a defect in materials or workmanship.