Your Customers Will Sell You on This!
The decision to buy RIDGIDConnect is unlike every tool decision you made in the past (depending on how you classify that cell phone you carry). That is because it is something different for everyone. It might better organize your business,  improve customer communication, make you more efficient, protect your business or many other things.  As my marketing team says: Share Store Simplify!
On the surface, this is just a replacement for DVDs. Sure, if you record enough of them, then this might save you some money there. If you ship them around, it might save you money there too. If all I could do is re-coup some costs, I would have a very tough time justifying paying for this product. Â
So what will convince you? Your customers! Just about every participant in our beta program struggled to see the value in RIDGIDConnect after their first log in. After a little nudging they would decide to share this with a customer. BINGO! Almost always, I would get a call back describing how well received this was with their customers. One that stands out involved 3 long days of inspection work! Jason calls me and says: I'm sold. I would normally spend hours worth of calls back and forth and visits with the customer to explain that much video footage. I got ONE call, and get this. It was only to tell me this was the most professional experience he has had with a contractor! He went on to say he understood all the issues and what needed to happen next and that he was going to share this with other key decision makers.Â
I have some other stories like this I will continue to share. For now, go on RIDGIDConnect and do these few things so that you "get it".Â
- Create a job. If it has videos, bookmark them and create a snapshot.Â
- Take whatever images you have and highlight whats important with the mark up tool we provide.
- Share the job with a customer!!!
- Encourage them to use the follow-up tool that is built into the reports.
If you have a customer story to share, I would love to hear it!