Protect Your Business With Documentation …aka CYA

Ok, I really struggled with a title for this one.  Cover Your "Butt" seemed a little crude for an audience I barely know yet, and Document Your Work just sounds boring.  I soon realized I wasn't going to come up with an exciting title for this one.

There was a thread on the forum I really wanted to jump in on a few weeks ago (http://www.ridgidforum.com/forum/showthread.php?t=29543).  There are lots of stories like those captured here, but with the pending release of RIDGIDConnect, this one jumped at me.  There are a collection of stories here that describe the benefits of documenting your work.  This is an important thing to do to protect you from evil customers that are just out to scam you as much as it is to clear your name for a confused customer that really thinks you cheated him.

Whether you use RIDGIDConnect or not, you should be documenting your work.  There are advantages to using RIDGIDConnect though.  Your media is safe!  During our beta, a contractor's laptop was stolen and he lost everything he had done prior to using RIDGIDConnect (ouch!), but the stuff in RIDGIDConnect was safe. RIDGIDConnect helps you keep everything organized and searchable by job type, customer, date range, etc.  You have the ability to also keep more media associated with a job for your records than what you share with the customer by using the private media section on a report.  I was surprised through beta how often this was used.  When you do document your before an after work, the markup you do within RIDGIDConnect helps make all of work details clear to the user. 

Please leave me a comment with how a picture or video helped cover your "butt"!