Let Your Customers Report First

This latest release of RIDGIDConnect adds some features that should get most of you pretty excited if we have been listening well. One major thing we added is the ability for you to allow your customers to upload media to any job you permit them to. This opens the doors to a few more things than it sounds like.

Open up any job and check mark the box to allow customers to upload media. Simple enough. "What's that get me?" you ask. A lot of new capabilities! First, let your customers save you a trip to the site by sending you a picture of what they are seeing. A lot of times a simple picture will give you enough information to bring the right parts to a job or send the right worker to the site. Being able to communicate at the speed of the internet might give you a leg up on the competition that needs to send someone onsite to give an estimate for work. After work is done, the customer may find fault in your work, or notice an issue, and want to show you what is happening. Again, they can easily attach an image or video to the report to save the frustration of a customer trying to communicate what is wrong. Best of all, RIDGIDConnect allows you to store this all securely so you have a living file on all the customer interactions.

It doesn't have to be a video or picture from a camera that you ask your customer for. Think about the forms you already exchange. When you create a job for a customer, you could attach a pre-work survey to collect the information you need for the job, and then ask them to upload the form when it is complete. Why not do the same after a job is done with a satisfaction survey? You will automatically have all of the information for a customer in one easy to manage place without needing to put paperwork into a folder and printing emails and faxes out so that your job data is all in one place. Your customers will most likely thank you for saving them trips to the fax machine in the process or the cost of a stamp.