Rated 1 out of 5
by RickW No customer service
I purchased two 13 piece Ultimate contractor kits through Home Depot. The kits came without the Auto-Hammer head attachment. On the side of the box it says "Do not return to store. If missing parts, accessories or have questions or concerns contact 1 (866) 539-1710". I did so and was informed that the Auto-hammer head attachment is not a part or accessory, but a "major component" and that I should return the kit to Home Depot for an exchange, which is what it says NOT to do on the side of the box. I asked for a supervisor and was told none is available. I finally was transferred to a supervisor where I was put on hold and then they disconnected me. I talked to two different reps who both read the same script about the "major component". I suspect RIDGID is aware of the problem and rather than replacing the part they are making people jump through hoops. Both reps also said the packages are weighed so if they are off by even an ounce then they would know a part is missing and the package would never have arrived to the Home Depot warehouse. RIDGID CUSTOMER SERVICE IS A JOKE!!!!. They use semantics to get out of their own mistakes. That rings dishonest to me. DO NOT BUY FROM RIDGID!!!!!!
November 23, 2015
Rated 5 out of 5 by stafrances Durable, Easy to use, Sturdy, Good Size & Weight, Long-Lasting great warranty
Works great as an accessory to my JobMax. Easy o attach/detach, plenty of torque.It does what it's designed to do.
November 25, 2014
Rated 4 out of 5 by dcmontes68 works great in tight spaces
Works great in tight spaces, I built a loft in my garage and kept my knuckles from being busted up.
November 24, 2014
Rated 3 out of 5 by Italianhillbilly Not what I expected...
I am a believer and owner of numerous Ridgid tools over the years as a contractor. I do love the versatility of the Jobmax tool suite; however the "Auto Hammer Head" is useless with the 18V power base attached. It would not drive a 16d nail in a spruce 2x4. If you plan to use it, attach the 120V or the air powered base.
November 24, 2014