Features

Customer Organization & Job Management

• Built-in contact management allows you to easily find reports for previous customers or addresses
• Keep private, company-only notes about jobs and customers to help recall service information
• Schedule and assign jobs to dispatch work within your company

Convenient Access

• Use the desktop application to compress long videos for faster uploads
• Upload directly from the SeeSnake HQ™ desktop software into your RIDGID Connect account. Your report data is transferred without needing rework
• Share from your HQx Live app into the RIDGID Connect mobile app when both are installed on your device

Create & Share Reports

• Create and share media-rich job reports with customers and coworkers which include videos, documents, and pictures
• Associate any type of digital file or media
• Add bookmarks or extract key images from videos to highlight important points in your inspections
• Use tags to quickly organize and look up your data
• Share reports via an email sent by the site, a link you copy/paste into any application, or have the site send a text message with a link to the report.

Privacy & Controlled Access to information and reports

• Control the reports you share with an expiration date on access, by limiting the total number of views, or by determining if you want to easily allow someone to download a copy of the files

Data Storage & Organization

• Your information is always accessible online and organized so you don’t need to worry about storage and backups
• You choose how long to keep files in the system. Utilize the site as an online archive or keep reports only a short period of time

Support Documents