Wet/Dry Vac Troubleshooting

Issue I:  The vacuum is not turning on, motor does not run. 

• Check power supply. 
  • Check your fuse/circuit breaker.
  • Is the vacuum plugged in?
  • Are you using the proper voltage of 120?
  • Are you using an extension cord?  
    • Using an extension cord is highly discouraged. If unavoidable, follow safety guidelines and the proper extension cord rated for the amount of current the appliance uses.
• Check cord/plug. 
  • Replace cord or plug if there is any damage.  (click to purchase service part)

• Check switch. 
  • Use a multimeter or an ohmmeter to check for continuity.
    • Replace switch.
    • If you are able to replace the switch, we will send a replacement switch at no charge.
    • Otherwise, click hereto initiate warranty claim.

Issue II:  Motor exhaust is smoking

• Turn off and unplug the vac immediately. Click here to initiate warranty claim (send to lab - safety).

Issue III:  Burning/Electrical smell

• Is your vac brand new?
  • Yes - New motors often will have a break-in, "motor odor."  This should go away after several minutes of running. The cause is the varnish that is on the motor windings. After the break-in period, this odor should no longer be present.
  • No – Turn off and unplug the vac immediately. Click hereto initiate warranty claim (send to lab - safety).

Issue IV:  Sparking on the switch or the motor

• Is there a burning/electrical smell?
  • No – If the vac and the switch are working, there is no problem with the vac.
  • Yes – Turn off and unplug the vac immediately. Click hereto initiate warranty claim (send to lab - safety).

Issue V:  Poor Suction

• Is air coming out the blower port?
  • Yes –The blower wheel could have been sheared off.
    • If you are able to replace the blower wheel, and a blower wheel is available for this vacuum, we will send a replacement blower wheel at no charge.
    • Otherwise, click hereto initiate warranty claim.

• No –
  1. Check for blockage
     • Empty the tank
     • Clean or replace the filter
     • Check the float. It should be moving freely
     • Check the hose for any blockage
  2. Check for loose connections
     • Check hose connections
     • Tighten the drain cap
     • Replace hose if there are holes or tears
     • Make sure that the powerhead is seated correctly to the drum

If after troubleshooting, you are still experiencing issues – click here to initiate warranty claim.