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Wet/Dry Vac Troubleshooting



Issue I:  The vacuum is not turning on, motor does not run.
 

  • Check power supply. 
    • Check your fuse/circuit breaker.
    • Is the vacuum plugged in?
    • Are you using the proper voltage of 120?
    • Are you using an extension cord?  
      • Using an extension cord is highly discouraged. If unavoidable, follow safety guidelines and the proper extension cord rated for the amount of current the appliance uses.
  • Check cord/plug. 
    • Replace cord or plug if there is any damage.  (click to purchase service part)
  • Check switch. 
    • Use a multimeter or an ohmmeter to check for continuity.
      • Replace switch.
      • If you are able to replace the switch, we will send a replacement switch at no charge.
      • Otherwise, click hereto initiate warranty claim.

 

Issue II:  Motor exhaust is smoking

  • Turn off and unplug the vac immediately. Click here to initiate warranty claim (send to lab - safety).

 

Issue III:  Burning/Electrical smell

  • Is your vac brand new?
    • Yes - New motors often will have a break-in, "motor odor."  This should go away after several minutes of running. The cause is the varnish that is on the motor windings. After the break-in period, this odor should no longer be present.
    • No – Turn off and unplug the vac immediately. Click hereto initiate warranty claim (send to lab - safety).

 

Issue IV:  Sparking on the switch or the motor

  • Is there a burning/electrical smell?
    • No – If the vac and the switch are working, there is no problem with the vac.
    • Yes – Turn off and unplug the vac immediately. Click hereto initiate warranty claim (send to lab - safety).

 

Issue V:  Poor Suction

  • Is air coming out the blower port?
    • Yes –The blower wheel could have been sheared off.
      • If you are able to replace the blower wheel, and a blower wheel is available for this vacuum, we will send a replacement blower wheel at no charge.
      • Otherwise, click hereto initiate warranty claim.
  • No –
    1. Check for blockage
      • Empty the tank
      • Clean or replace the filter
      • Check the float. It should be moving freely
      • Check the hose for any blockage
    2. Check for loose connections
      • Check hose connections
      • Tighten the drain cap
      • Replace hose if there are holes or tears
      • Make sure that the powerhead is seated correctly to the drum

 

If after troubleshooting, you are still experiencing issues – click here to initiate warranty claim.