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The RIDGID Factory Service Center is located on the main campus of the RIDGID World Headquarters in Elyria, Ohio. This 11,000 ft. facility is home to over 20 dedicated RIDGID employees ready to receive, service and ship customers tools from around the world.

To have your tool serviced at the RIDGID Factory Service Center, complete and submit the Tool Repair Request Form.  You will receive a return authorization number to include with your return shipment.


This service is for customers within the 48 contiguous United States, Alaska, and Hawaii only. Please contact your local Independent RIDGID Distributor or Service Center for support if outside of the United States.

Return Shipping Address


Contact for the Repair

Tool Information

To expedite your repair, please provide a detailed description of the problem with your tool.

For more information on how we collect, process and use information for analytics and marketing, please refer to our Privacy Notice and Terms of Use.