Jay DeFrates always knew he would be his own boss. “Ever since I had a lemonade stand, I’ve known that it’s better to be the guy selling the lemonade than the guy squeezing the lemons,” said the owner of Jay’s Plumbing & Sewer in Downers Grove, Ill.
Jeff Johnson, a drain technician at Roto-Rooter in Fishers, Indiana, has been clearing drains in residential and commercial settings for more than 15 years.
How serious is Patrick Grogan about providing the best possible customer service? Serious enough that his own son had to interview twice for a summer job with his company.